The player from Germany has requested withdrawal one week ago. It hasn’t been received yet. After a closer examination, we ended up rejecting this complaint as unjustified.
Wild Pharao Casino - Player’s experiencing difficulties withdrawing his winnings.
Amount: €2,700
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Haven't received my payout for over 1 week otherwise it was always quick
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2 years ago
Translation
I've been waiting for over a week now for 1k 1.7k are still on account
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2 years ago
Dear Ringo1488,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
The payout is gone now. Because I violated bonus terms and conditions. Which I also admit. But I still think it's a cheek to take it all away. So admit the offense. But maybe you can still help me. Had already paid out a lot there. And suddenly the 2.7k doesn't pay out. I hope that you can still help me. Perhaps an employee from where can also comment on this.
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2 years ago
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Who maybe nice if you can agree with wp it will no longer happen that I violate the terms and conditions
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2 years ago
I'm sorry Ringo1488, but if you have redeemed the same promotional code twice, I'm afraid we won't be able to help you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
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2 years ago
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I took a code from a streamer actually it is not possible to take codes twice
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2 years ago
I'm sorry but I am a bit confused. Could you please confirm that you have used the same promotional offer twice? Ideally, please forward a screenshot of your bonus history to petronela.k@casino.guru. Thank you very much in advance.
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2 years ago
Hello Ringo1488,
You violated bonus terms item 12.14. Only one bonus can be claimed at a time. Deposit related bonuses cannot be "stacked". Wildpharao.com management reserve the right to void any bonuses and/or winnings obtained by fraudulent behavior.
That's why your account was blocked.
Best regards,
WildPharao Support Team
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2 years ago
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dear wp team the violation? I admit and I'm sorry. i was always a loyal spiel. I ask you to reconsider. I promise him it won't happen again.
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2 years ago
Thank you, WildPharao Support Team, for the clarification.
Dear Ringo1488,
If you are aware of breaching the promotional rules I'm afraid we won't be able to help you. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
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2 years ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
