The player from Germany has requested withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.
Wild Pharao Casino - Player’s experiencing difficulties withdrawing their winnings.
Amount: €1,500
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Good day,
Deposited €30 at Wild Pharaoh on March 11th (using the 100% Friday reload bonus).
After a short time I won money in different games and got very high with my balance, wagered the wager when I had €1500.
Now the verification was done in about 5 days.
Once my account was verified I was able to make my withdrawals.
A total of 2 payouts (1x €1000, 1x500€ - since the daily payout limit is €1000)
The first payment (€1000) was approved on March 21st, but the money has not yet been credited to the bank account (as of today: March 28th)
In my opinion, a transfer should be completed in a maximum of 5 days, right?
The second payout (€500) has not yet been processed, which is strange because if the €1000 had already been paid out, this transaction should already have been processed.
In the live chat it is always said that the money is on the way or that he is not available.
I hope someone can help me or Wild Pharaoh will respond.
I don't want to badmouth the casino here!
The selection of games is huge, the bonus offer is also great!
So enough written, thank you in advance for your help
Automatic translation:
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2 years ago
Dear Alexo1998,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Hello Alexo1998,
Have there been any developments since our last conversation, please?
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2 years ago
Dear Alexo1998,
Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.
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2 years ago
Translation
Hello,
My apologies for the late reply.
The full profit was already paid out on April 8th.
Thanks for the support
Kind regards
Alex
Automatic translation:
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Alexo1998, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
