Wild Pharao Casino - Player’s experiencing difficulties withdrawing her winnings.

Das casino zahlt mein geld nicht aus die frist von 3 bis 5 werktagen ist vergangen mein konto ist vollständig verifiziert und es fehlen keine unterlagen habe mich erkundigt emails bekomme ich auch keine das casino hat keinen grund das geld nicht auszubezahlen chat sehr unfreundlich unhöflich und hat keine ahnung was sie reden sie reden über agbs die keinen sinn ergeben weil die frist für die Zahlung schon überfällig ist.

Etliche Beschwerden über dieses casino.

SEHR UNSERIÖS

Dear Lexy0904,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply.

Best regards,

Petronela

Hallo

Laut dem casino haben sie das geld am montag 20.12. Ausbezahlt aber das geld kam nie auf meinem bankkonto an. Wenn ich mich im chat melde heißt es das müsste da sein ich vermute das dass geld gar nicht ausbezahlt wurde und wünsche das sich das casino äußert das ich auf emails keine Antwort bekommen sonst erfolgt eine anzeige wegen betrugs und Unterschlagung von gewinnen.

Thank you very much, Lexy0904, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Lexy0904,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Wild Pharao Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino team, could you please state the reason why the player's withdrawal has not yet been processed and when can she expect the payment?

Thank you in advance for providing the information.

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

please note the payment has been credited to your bank account on 24th dec.

Dear Lexy0904,

Have you received your payment? Can you confirm your issue was resolved, please?

Hello, Lexy0904,

Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Dear Wild Pharao Casino Team,

Thank you very much for providing information and cooperation.