Wild Pharao Casino - Player is criticizing withdrawal limits.

Meine Auszahlung wird nicht bearbeitet wenn ich dem live chat oder eine Email an das casino sende bekomme ich keine antwort.

Bei wildpharao heißt es 1000 Euro täglich und 5000 Euro wöchentlich aber das ist nicht möglich ich muss warten bis meine 1000 Euro bearbeitet sind damit ich die nächsten 1000 Euro auszahlen kann und ich habe eine Auszahlung von 7500 Euro .

Das ist nicht meine erste Auszahlung habe auch schon 3 Wochen auf mein Geld warten müssen bei wildpharao aber da waren es 1000 Euro.

Wie lange muss ich dann bitte warten wenn ich eine Auszahlung von 7500 Euro habe ein halbes Jahr???

Dear Natja,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I have checked the general terms and conditions, and this is what I found:

"4.2 WITHDRAWALS

4.2.1 At any time, You can decide to withdraw part or all Your funds from Your Account by selecting from the various options made available by Us. There is a general limit on withdrawals of one thousend Euros (€1,000) per user, per day, five thousand Euros (€5,000) per user, per week (excluded progressive jackpot winnings)."

Do I understand correctly that the last payout has been processed three weeks ago? Could you please forward a screenshot of your cashier history to petronela.k@casino.guru?

Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Natja, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Natja,

I have reviewed your case and understand the situation. I will contact the casino to see if I can help.

We would like to invite Wild Pharao Casino to join the conversation and aid in the resolution of this complaint.

Wild Pharao Casino, can you please advise a time frame within which the player can expect to receive their winnings in full?

Danke ich habe denen jetzt schon mehrere Emails gesendet und bekomme keine Antwort und der live support meinte die Finanzabteilung wird sich bei mir melden .

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

immer noch nicht bearbeitet

Dear Natja,

There has been no response so far from the casino, I will attempt to contact them one more time in the hope of finding a resolution to your complaint.

We would like to ask Wild Pharao Casino to respond to this complaint. If there is no response within the specified timeframe the complaint will be closed as 'unresolved' and have a negative effect on the casino's rating.

please note that after a second player account review on behalf of:

1. Bonuscode missuse (multiple "special" first time deposit codes used)
2. Multiple Account policy
3. Using Software to play games which are "normally" restricted under her country

the winnings and pending payouts have been voided

VPN Freundlich !!

Dear Wild Pharao Casino,

Thank you for your response, I wonder if I might ask you to please share any supporting evidence by sending it to my email (adam.m@casino.guru)?

Dear Natja,

The casino states that you have repeatedly used multiple bonus codes that are only meant to be used once per player, that you have also registered multiple accounts and accessed games that are prohibited for you to play from your country of residence.

Is it possible that you have registered more than one account?

You have shared a screenshot regarding the casino being 'VPN friendly', can I ask you to send me a link to where you have found this?

Kind regards,

Adam

und das mit dem VPN-Freundlich haben noch mehrere Streamer Werbung gemacht nur komischerweise macht jetzt kein Streamer mehr Werbung für die weil das einfach ein schlechtes Casino ist .

Thank you for the additional information Natja.

Dear Wild Pharao Casino,

Please respond and clarify exactly how the player has broken the rules you have mentioned. For example, which games have been accessed that should not have been?

We would like to ask Wild Pharao Casino to reply to this complaint.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which will negatively affect its rating.

Dear Natja,

Thank you for contacting us. I checked your account and can see you have multiple accounts. Unfortunately as per our Terms and Conditions we only allow one account per player/ip/household. This information you can obtain from the link below in paragraph 2.2 & 2.2.1 and I quote "You are only allowed to have one Account on this Website. If You have more than one account, You must immediately inform us." https://wildpharao.com/terms-and-conditions/  

Please feel free to contact us on LiveChat or our Support email. 

Your,

Wildpharao support team

Dear Wild Pharao Casino,

For us to be able to resolve this complaint, we need more information. Has the player obtained an unfair advantage from these accounts? Were any of these accounts verified? When were they created, and have they been used simultaneously?

I would like to ask you once more to provide evidence of the multiple accounts to us for review. This can be sent to my email address adam.m@casino.guru.

I will extend the timer one more time, if there is no response the complaint will be closed as 'unresolved'.

Dear Natja,

As there has been no further response from the casino and they have not provided any evidence to us to support their claim that you have opened multiple accounts, this complaint will be closed as 'unresolved'.

We are unable to achieve anything more without further information from the casino.

I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

If you wish to take the matter further, I recommend you to contact Gaming Curacao ( info@gaming-curacao.com) and submit a complaint to them. Let me know how they replied. My e-mail address is adam.m@casino.guru.

I am sorry I could not have been of more help.

Best regards,

Adam