Wild.io Casino - Player seeks deposit refund.

I made two small deposits and customer support issued me a first and second deposit promotions. However, the casino forced me into completing the account profile which took me directly into my profile. I started to complete the acct profile and when I got to the country field I was unable to find the UNITED STATES OF AMERICA. I immediately went to the chat support with the casino and a different customer service representative informed me that I couldn't play here. I'm demanding that my funds I deposited via Bitcoin BTC be refunded back to me.

Dear LLCOOLSHELL,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wild.io Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• When exactly have you made the two deposits in the casino?
• What response have you received after contacting support and requesting a refund of your deposits due to being from a restricted country?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,

I'm pretty sure it was earlier this week. At the most a week before that. I was told that the casinos security team would review and respond via email. This far, I haven't heard anything 😕

Dear audience,

We would like to inform you that the user has been reached out to through email yesterday, but we have not yet received a reply from their side.

Regards,

The Wild.io Team

Thanks to both parties for the reply.

Dear LLCOOLSHELL,

Please let me know of any outcomes of your communication. If there are any obstacles in resolving the situation kindly inform us in the complaint thread.

Dear Tomas,

We can confirm that the user has successfully withdrawn their entire account balance.

From our perspective, this case is now considered resolved.

Please let us know if further information is required from our side.

Best Regards,

The Wild.io Team

Thanks, Wild.io Casino team for the reply.

Dear LLCOOLSHELL,

kindly confirm a successful receipt of funds, and whether we may consider the issue as resolved.

I'll await for your confirmation.

Yes, my funds were promptly refunded and I made a withdrawal successfully. Thanks for getting the ball moving.

Dear LLCOOLSHELL,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and Wild.io Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru