The player from California successfully withdrew a $100 deposit but faced issues after depositing a larger amount, as the casino required him to gamble his deposit 1x before withdrawing. After meeting this requirement, the casino shut down the account, preventing access to his funds, and he receives only generic responses to his inquiries.
Wild.io Casino - Player's account has been closed.
Amount: $18,000
Wild.io Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
6d 16h 26m 57s
Case summary
7 hours ago
Public
Public
18 hours ago
I deposited $100 to play with and i was able to withdraw it later. After this i deposited a very large amount and when it came time to withdraw they said i cant because i need to gamble 1x of the money deposited. I did that , then all of a sudden they shut down my account and now i cant withdraw any of my funds. They wont reply back to my emails. All i get is a generic answer from the 24/7 support. This place is a scam!
Public
Public
7 hours ago
Dear Lakhan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before your account was closed?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Lakhan has 6d 16h 26m 57s to reply
