Wild.io Casino - Player faces issues with self-exclusion request.

I requested an immediate permanent self exclusion on 08/03/24 but was able to deposit after the request for self exclusion. The website gave me a 24 hour cool off period which is very predatory to people with gambling addiction. I requested self exclusion not a cool off period which enabled me to gamble again.

Dear maine513,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

If I understand correctly, you initially requested self-exclusion on August 4, at which point the casino implemented a 24-hour cooling-off period. Could you confirm if this is accurate? Additionally, did you mention concerns about gambling addiction when first requesting this exclusion?

Please be aware that self-exclusion can sometimes take a few business days to be fully processed, as it requires manual action by casino representatives. We find this timeframe reasonable to ensure your account is closed properly. Also, if I’m correct, it appears that during your cooling-off period, your account was locked for deposits. Since you expressed your concern over gambling, no new deposits were made to the casino.

If any of these details are not quite right, or if I’ve missed something, please let me know. We’re here to ensure that your experience is handled fairly and with care.

Thank you again for reaching out, and I hope we can work together to resolve this.

Best regards,

Veronika