The player from Germany had her winnings withheld and account blocked due to a third party deposit. We rejected the complaint because the player didn't respond to our messages and questions.
Wild Casino - Player’s account has been suspended.
Amount: €4,000
Wild Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hi. My account was blocked due to a payment to a third party, after a long time to verify the people, a warning was written and my account should be reopened. With everything completed, my account still did not open. On request, I was informed that it was decided that the account would be closed. I then asked that my winnings should be paid out to me, after all I invested and won. Then I was informed that it would be passed on to the affected department and that they would then contact me. However, I have not received any further emails to this day and my account is still blocked.
Automatic translation:
Public
Public
3 years ago
Dear Tatjana,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your account has been blocked due to a third party deposit? In general, some exceptions might be allowed by casinos when depositing funds from a joint card. Would you be able to prove that you are a legitimate owner of the payment method?
Could you please forward all the relevant communication to petronela.k@casino.guru?
Looking forward to hearing from you.
Best regards,
Petronela
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