Wild Casino review

Name: Wild Casino review
Item: Wild Casino
Rating: 5.0
Author: Jannete Hills

5.0/10Safety Index Below average by Casino Guru

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Wild Casino review

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Important (2)

Show company details

Payment methods

Show all (24)

Withdrawal limits

per week

$25,000

Owner BOL-SB House S.A

Established 2018

Estimated annual revenues

> $20,000,000

Licensing authorities

No license

OverviewBonusesUser reviews17Safety Index explainedDiscussion34Payment methods24

Important: Win limit of $250,000 per day This casino has a win limit rule. You will not be able to win more than $250,000 per day.

Important: Casino operates without a license This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.

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Wild Casino Review

Our expert team set out to review Wild Casino from all angles. We used our casino review methodology to find out what makes it tick and where it misses the mark. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.

The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Wild Casino has a Below average Safety Index of 5.0, which makes it a less than ideal option for most players in terms of fairness and safety. Read our Wild Casino review to discover more about this casino and decide whether it is a suitable option for you.

Safety Index of Wild Casino – Is it fair and safe?

We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.

In our review of Wild Casino, we meticulously evaluated and analyzed the Terms and Conditions of Wild Casino. We uncovered some rules or clauses we did not like, but we consider the T&Cs to be mostly fair overall. An unfair or predatory rule could be exploited in order to avoid paying out the players' winnings to them, but we have only noticed minor issues with this casino.

According to our approximate calculation or collected information, Wild Casino is a very large online casino. This casino has an average value of denied payouts in player complaints with respect to its size. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.

We did not find Wild Casino on any relevant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.

All in all, when combined with other factors that come into play in our review, Wild Casino has landed a Below average Safety Index of 5.0. In our expert opinion, this is not a good choice for those who look for an online casino that prioritizes fair treatment and safety of its customers.

Note: According to our records, Wild Casino is related to 6 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Wild Casino. They had a negative effect.

Wild Casino T&Cs

When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Wild Casino to be mostly fair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints related to Wild Casino

Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.

We currently have 6 complaints directly about this casino in our database, as well as 33 complaints about other casinos related to it. Because of these complaints, we've given this casino 17,315 black points in total, out of which 16,004 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of Wild Casino

On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.

Our database has a total of 17 user reviews of Wild Casino, giving it a Good User feedback rating. You can find the reviews in the User reviews part of this page.

Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.

Wild Casino company information and licenses

Wild Casino belongs to BOL-SB House S.A and has estimated yearly revenues over $20,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

To the best of our knowledge, Wild Casino has not been granted a license by any gambling regulatory authority.

About payment methods and win and withdrawal limits

Wild Casino accepts 24 payment options. This includes: VISA, Mastercard, American Express, Bitcoin (BTC), Bank transfer, Binance Coin (BNB), Avalanche (AVAX), Cardano (ADA), Bitcoin Cash (BCH), Solana (SOL), Ripple (XRP), Shiba Inu (SHIB), Stellar Lumens (XLM), Ethereum (ETH), Dogecoin (DOGE), Polygon (POL), Litecoin (LTC), Discover, Money Orders, Tron (TRX), Tether (USDT), USD Coin (USDC), Check (Cheque), MoneyGram.

Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.

Withdrawal limits	Win limits
USD 25,000 per week	USD 1,000,000 weekly total win limit
	USD 250,000 daily total win limit
	Win limit also applies to progressive jackpot wins!

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Languages and customer support options

Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The table below contains information about the languages at Wild Casino.

Language	Website	Customer support	Live chat
English			24/7
Spanish			24/7

Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. Since customer support can assist you with problems related to registration process at Wild Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of Wild Casino to be average.

Slots and casino games at Wild Casino

You can play these types of games at Wild Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Titles supplied by 23 casino game providers are available. This includes Quickspin, Rival, Betsoft Gaming, Evoplay, Betgames, Visionary iGaming (ViG), Arrow's Edge, Urgent Games, Lucky Games, Nucleus Gaming, FlipLuck Games, RNGPlay, Fresh Deck Studios, Qora Games, Concept Gaming, Fugaso, Dragon Gaming, Mascot Gaming, Spinberry, Onlyplay, Twain Sport, Wingo, Digital Gaming Solutions (DGS).

Bonuses and codes offered by Wild Casino

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.

Our database presently holds 1 bonus from Wild Casino:

250 EXTRA SPINS ($0.1/each)

Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (24)

Withdrawal limits

per week

$25,000

Games

Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

No jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

English customer support

All languages (2)

English live chat

All languages (2)

Game providers

Show all (23)

Casino screenshots

Positives

Live chat support is available 24/7
Live dealer games are available

Negatives

Some games in the casino have a win limit
Limited responsible gaming options
Small selection of game providers
Only one currency is accepted

Author: Jannete Hills Last updated: 31 Mar 2026 Anything incorrect or missing?Let me know

Wild Casino bonuses

Browse all bonuses offered by Wild Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews of Wild Casino

This is a place to share experience with Wild Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 17 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

Tjtag2

Bronze

United States

• 1 month ago

This is by far the best online casino around ! Every aspect of it. Promos could be a little better but they actually pay out so its worth it. All around 5 stars no doubt

All around amazing

bigl1908

Silver

United States

• 1 year ago

Enjoy the variety of games easy to make deposits, and make with drawls customer service right there to help you when you need them Try them out you won’t be disappointed

Fast withdraw got it within two hours
Never had transaction issues

Wish had more free play

AdvantagePlay

Diamond

United States

• 1 year ago

I have played with WildCasino off and on for over a year now. It has been a fun place with a good variety of games. I was attracted by the tournament play offered and have done somewhat well with that. I have only had minor questions about fulfilling the Bonus Rollover which the live chat answered quickly. Initially, there was a slight concern with it being from Panama, but upon realizing it is a daughter site of the long established BetOnline, that became less of a concern.

Both Cash and Freeroll Tournaments
A reasonably wide selection of table games
Offers live casino

Some payment methods have a high tax attached to it.

Jackmyspade

Bronze

United States

• 2 years ago

4/12/24 - I have withdrawn from here several times with no issue. I come over here to look at reviews today, because I'm withdrawing for the first time in a while, and it took a little longer than I expected. I have to disagree with the things that are said negatively about this casino because I've never had any issue and I've always been able to withdraw without any question. Today was no different except it was delayed a little bit but the $3200 I requested I got. No problems. I would say if you are feeling lucky then play here. The rest of this stuff they're saying is just horse manure.

Pays out.
Trustworthy
Big platform

ironhog4130

Silver

United States

• 2 years ago

Hard too withdrawal winnings! Also tryed too email them multiple times and never got a response. Chat unavailable.

jonathancharrier4

Bronze

Canada

• 2 years ago

Placed a wager on live blackjack. The washer was rejected, and funds were never put back in my account. Customer service denied any of it but I know what I say. I would highly recommend not playing here. Very untrustworthy sure. Just look at all the other reviews

Nothing

Scam
Lousy customer service
Untrustworthy

jaysess

Bronze

United States

• 2 years ago

RUN AWAY FROM THIS ONLINE CASINO... I got cheated multiple times. from blackjack to slots. THEY would make human mistake so it doesn't pay you right away and fake pitboss will come and tell you that you will get paid manually later. It will never be paid and they will just keep saying nothing was found until you forget about it. About the slot machines. I have won multiple times and it will not be added to you account. When you bring it up to them for help they will say it never happened

garciatapiasara24

Bronze

Mexico

• 2 years ago

I do not recommend it at all and that people who play on their device should be very careful with their cards, personally they would withdraw money from my accounts daily without me using that casino application.

All my data was deleted
Se dio de baja todos mis datos

Malisssimo DO NOT PLAY IN THAT CASINO
Malisssimo NO JUEGUEN EN ESE CASINO

47yqfzjh4n

Bronze

United States

• 2 years ago

Dont ever sign up they just stole 50 dollars from me i kept teying to play and it said someone else was playing in a different location and when i went to get help my money was missing and said it was played by me sketchy and stole my money wasnt even registrred for 24 hours

Vitovillano

Unregistered user

Italy

• 3 years ago

I play on all online casinos and the winnings pay them without problems, in this bankrupt casino to collect the winnings you have to send them by email all the documentation of your bank-screenschot of the house bill to show if you live in the residence where do you live + screenshot of the card etc ... in short, in a nutshell it is a scam mounted well and it is the most ridiculous casino in history .... shame

cobra562

Diamond

United States

• 3 years ago

I decided to try this site.They have some games I like.However after getting upto 860.00 with mwny nice bonus rounds.Then I saw not 1 bonus game and went bust faster then getting upto 800.00.Then I has 100 bonus to play but your Limited to the games that you're allowed to play. All the games that they allow you to play are the worst games on their site. They don't pay nothing. The bidding amounts are 1.00 or up and no 50 cent spins and not a single game in thier small list are worth a crap.not going to play here anymore.Also my friend was over and said this site is rigged.Has does he know? He worked with Hallmark casino and said Hallmark is just the same way.avoid this site

Not happy playing here.You can't win to cash out.I played 5 hours and was doing ok,then games went to sleep

cuzdatsme

Silver

United States

• 3 years ago

Opinion:
Today was the final straw for giving wildcasino.ag and their sister site (superslots.ag) a chance to prove me wrong.

I am ONLY giving wildcasino.ag 2 stars and not 0 stars because I have actually made a couple withdrawals, highest and only decent one being roughly $200 USD, for a deposit close to $40 USD. I did not use any deposit codes when I made my deposits because the wager requirements are outrageous as well as players being restricted to a select few slots while playing with a bonus.

Now, here is my reason for finally throwing in the towel at both of these casinos. Some form of loyalty or VIP program is displayed on their website, mushed with a bunch of eye catching words to make a new player have hopes of feeling appreciated. From a repeat depositors point of view, I can factually state that this "program" does not exist. If it does exist, then I have been either outright delirious in my thinking, or I am just a single outcast and the only player who was issued bottom barrel crumbs as appreciation.

Over the past 1-1.5 years of depositing at wildcasino.ag, I have ONLY received 2 separate emails, each containing under 20 free spins on a pre-selected slot.

The first email showing any form of loyalty was received about 6 months ago. The second and ONLY second loyalty enriched email I have received from wildcasino.ag was today…dropped out of the sky. Don’t get excited, because here comes the kicker.

I clicked on the link in the email that directed me to my player account, at which time the pre-selected slot, Legend of Azteca, appeared with a whopping 10 free spins….really???!?!

Not only was I insulted by the number of spins, I won absolutely ZERO money on any of the spins.
Zero, zilch, notta, nothing…not even a single USD penny.

I sure wish I would have had a place like Casino Guru to put my trust into before putting my trust and money into the numerous casinos I have tried and tested over the past couple of years.

I am in complete agreement with the argument being "well, then don’t play unless you expect to lose because you should know the odds are not in the favor of the players".
On the other hand, I strongly disagree with any business that consistently shows a high level of disregard for their main means of financial support. There has to be a balance between give and take, whether it be money and/or respect.
I wasn’t surprised when I read the last couple pages of reviews prior to posting this one.

When I am a paying passenger on your ship, you can’t wait until the last minute to throw me a life jacket when your ship is rapidly sinking. By then, it is too late. ✌️✌️✌️

Best of luck! 🤙🤙🤙

Withdrawal was processed in a reasonable time, between 45min to an hour.
Deposits were received in player account in a reasonable time- no issues experienced with crypto

Customer Support may exist as two words on the website, but they do not exist for support of the players
Slots are very tight and far from any large payouts
Players are not issued any meaningful or useful bonuses for loyalty. NEED A MASSIVE UPGRADE IN CUSTOMER LOYALTY

Amos

Unregistered user

United States

• 3 years ago

I would five it no stars. Wish I would have read the reviews first. Leave this game along. Rip off and bonus money can't be played on all games only the ones they choose. This is a joke and it's on us.

Sorry nothing positive to be written.

All the way a big no.

CanuckReview

Unregistered user

Canada

• 4 years ago

I deposited $200 as a new user and received the associated bonus. Ten minutes into playing I was kicked out of the account and could not login. No explanation was given by the agent I was able to reach in the virtual chat. After several complaints through the chat, the agent gave me phone number. I was told that I was in violation of their terms and conditions, but could not specify which terms and conditions. I was told to email the Wild Casino support team. I have done so several times but have received no reply. Wild Casino would appear to a scam. Do not trust your money with this company.

Nothing to note

Fraudulent account closure and seizure of player funds.

sammet

Unregistered user

United States

• 4 years ago

If I could give it negative stars I would. They lock your account with no explanation and never responded to my emails. Same thing happened to my buddy. They rob you and act like you never had an account. SCAM SCAM SCAM

nothing is good about it

everything

danrose925

Unregistered user

United States

• 4 years ago

AVOID THIS CASINO AT ALL COSTS. I went to deposit $200 and got $500 in Bonus play. They limit the bonus play to a few specific slot machines and within 20 minutes I lost the entire $500 playing on the lowest Bet level. I tried about 10 different slots and it was the same story across the board. When I contacted Customer service about it, they didn't even deny it and just offered me a refund on my $200. What a wast of time and money. Again, avoid this scam at all costs. What a joke. I will be surprised if they even refund me my $200 initial deposit.

Deposit Bonus is a SCAM.

markware333

Bronze

United States

• 4 years ago

Of all the casinos I have played online Wild to me is the closest to the real thing. You win you lose and you win some more. But like all real casinos you will lose at the end of the day and that’s wild for you. They are on top of their customer service and the payout turnover is really faster than they say. The longest I have had to wait is 40 minutes. There are some things they can improve like not letting withdrawals happen for 7 days if deposit was made with a credit card. Seems like if they were interested in security for their players they wouldn’t let you play for seven day after making a deposit with a credit card. Extremely predatory and unfair to the player. They also have crazy bonus rules. For instance black jack tournament, max prize 250,000$ with a rollover of 50x so with a max cash out of some lowball number around 100k. So if you win the tournament you would have to wager over a million dollars to see any of you winning then if you did meet rollover you would only get like 100k of the money you won so it’s a waste of time doing that.
All in all my favorite site. I know I’ll at least feel like I had a shot unlike other casinos. And I haven’t hit big yet but I will and soon. They have it and I’m getting it.

Nice easy to use UI and good mobile use.
Payout is extremely fast with bitcoin

If you deposit with a credit card do not win because they won’t let you have your money for 7 days

Safety Index of Wild Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Wild Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average5.0/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

Average value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Important: Win limit of $250,000 per day This casino has a win limit rule. You will not be able to win more than $250,000 per day.

Unfair terms and conditions

Winnings may be forfeited if card counting strategies are detected
T&C copied from the casino's website (in English):
Read less
Read more

Other factors

Operates without a license
Low win limit: $250,000 / day (sum of all wins, wagers not subtracted)

Complaints about Wild Casino and related casinos

(39)

39All0Opened5Unresolved10Resolved24Rejected

Complaints directly about Wild Casino

Our verdict Case closed

Player’s unable to make a phone call.

The player from Tunisia faced issues withdrawing his winnings of 110 USD from the casino, which he stated were canceled. The casino insisted he had to call them to finalize the withdrawal, but he could not reach them despite multiple attempts and was also denied a refund for his deposit. The complaint was marked as resolved by the player, indicating that the issue had been settled to his satisfaction. The Complaints Team confirmed the resolution and closed the case, offering further assistance if needed in the future.

Read moreRead less

Resolved Submitted: 16 Apr 2026

Disputed amount: $110

Our verdict Case closed

Player's winnings are being disputed.

The player from Poland claimed to have won a tournament at Wildcasino.ag, but support denied the win, stating they hadn’t placed. The player asserted they had received $1,000 as a reward and had over 20,000 points, but support had not provided evidence to support their claims. The player also highlighted difficulties accessing tournament results and game history, suspecting confusion between two concurrent tournaments. We determined that without any verifiable evidence confirming the player’s first-place finish, we could not challenge the casino’s claim that the player placed 26th. The complaint was marked as resolved after the player confirmed the issue was closed.

Read moreRead less

Resolved Submitted: 09 Feb 2026

Disputed amount: ??

Our verdict Player stopped responding

Player's withdrawal has been denied multiple times.

The player from Grenada had won over $6000 USD but had four withdrawal requests denied for various reasons despite providing the same information. After multiple attempts to resolve the issue, the Complaints Team was unable to proceed with further investigation due to the player's lack of response to inquiries and reminders. Consequently, the complaint was closed, although the player retained the option to reopen it in the future.

Read moreRead less

Closed Submitted: 02 Oct 2025

Disputed amount: $5,000

Our verdict Case closed

Player’s account shows missing winnings.

The player from Oregon faced issues with missing winnings from her account at Shiny Wilds Casino, where her balance inaccurately dropped from over $400 to zero. She requested a complete account audit and had already attempted to resolve the matter through customer support without success. The complaint was resolved by confirming the correct casino name and addressing the player's concerns, leading to a successful resolution of the issue.

Read moreRead less

Resolved Submitted: 07 Jun 2025

Disputed amount: $500

Our verdict No reaction policy

Player's balance has been confiscated.

The player from the United States reported a sudden drop in her casino balance from $127 to $30, with the casino acknowledging issues of accounts going negative. Despite multiple inquiries, the casino claimed the player spent the funds before midnight, denying any payout or evidence of the transactions. The Complaints Team attempted to engage the casino for clarification but received no response. Consequently, the complaint was marked as 'unresolved', with the hope that the negative rating would prompt the casino to address the issue.

Read moreRead less

Unresolved Submitted: 06 Jan 2025

Disputed amount: $100

Our verdict No reaction policy

Player's account has been closed.

The player from Malta faced issues with deposits and withdrawals on the casino platform. Although he had met all eligibility requirements and completed the necessary wagering, the funds remained locked, and after requesting clarification, his account was locked. The Complaints Team identified that the casino should have honored its obligations despite Malta being listed as a restricted country, as the player had been allowed to deposit and claim a bonus. However, the casino failed to respond to inquiries, leading to the complaint being marked as 'unresolved' due to lack of cooperation from the casino.

Read moreRead less

Unresolved Submitted: 16 Nov 2024

Disputed amount: 200 USD₮

Our verdict Player stopped responding

Player's deposits have been confiscated while self-excluded.

The player from Indiana reported that Wild Casino had taken over $140,000 in deposits despite her enrollment in a self-exclusion program since February 14, 2023. She expressed her frustrations over the casino's disregard for responsible gambling laws and had emailed them requesting a refund, highlighting the detrimental impact on her gambling addiction. The Complaints Team attempted to gather further information, but ultimately the complaint was rejected due to the player's lack of response to inquiries.

Read moreRead less

Closed Submitted: 15 Nov 2024

Disputed amount: $140,000

Our verdict No reaction policy

Player’s account remains open despite request to close it.

The player from the US requested a refund of nearly $2,400 after losing about $10,000 at Wild Casino while dealing with personal trauma and PTSD. Despite expressing the need to close her account due to problem gambling, the casino did not take action and continued to accept her deposits. She sought assistance in closing her account and recovering her funds. The Complaints Team attempted to mediate the issue but ultimately marked the complaint as 'unresolved' due to the casino's lack of response and cooperation. The casino's operation without a valid license complicated the situation, leaving the player without a satisfactory resolution.

Read moreRead less

Unresolved Submitted: 20 Sep 2024

Disputed amount: $2,508

Our verdict Player stopped responding

Player’s refund request was denied after game access issue.

The player from Arizona had deposited funds and was unable to access rival games. After completing bonus requirements as instructed by a representative, the issue persisted. The player requested a refund or compensation but was refused, and their complaint efforts were dismissed by the casino staff. We attempted to gather more information from the player but received no response, leading to the rejection of the complaint due to insufficient information.

Read moreRead less

Closed Submitted: 02 Jul 2024

Disputed amount: $100

Our verdict Player stopped responding

Player struggles with bonus cancellation and lost deposit.

The player from Nevada had had an issue with a bonus that had not been cancelled by the casino despite his request, resulting in the loss of his $31.6 deposit. The player's balance had not been divided into real and bonus balance but had been all considered as bonus balance, which had hindered him from playing live dealers. We had attempted to investigate the issue further by asking for betting history and communication with the casino, but the player did not respond. As a result, we could not continue the investigation and had to reject the complaint.

Read moreRead less

Closed Submitted: 10 Feb 2024

Disputed amount: $32

Show more complaints (+10)

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