The player from Hesse requested a withdrawal two weeks ago after playing through a bonus, but the casino refuses to pay out the remaining 400 Euros, despite being verified and following all guidelines. They seek clarification on any alleged rule violations.
WikiLuck Casino - Player has delayed withdrawal request.
Amount: €400
WikiLuck Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
6d 0h 11m 4s
Case summary
23 hours ago
Public
Public
yesterday
Translation
I normally played through my bonus after depositing. My balance was 1800 Euros. After the wager ended, it was reduced to a 400 Euro balance. This is normal. But they won't even pay out this amount to me? See the screenshot. I would like to know what rule I supposedly violated because I followed all the guidelines. The casino must pay me the money. I am verified.
Automatic translation:
Public
Public
23 hours ago
Hello wennertom,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WikiLuck Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- What kind of bonus were you using?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
