Wikibet Casino - Player's account has been closed with no explanation.

Dear Casino Guru! Wikibet casino is a bunch of crooks! I didn't want to play with them, but I had no choice. Joyfulbet.io casino transferred my balance of $800 to Wikibet casino. They were closing down and instead of withdrawing all my balance, they offered the only option—to transfer the funds to Wikibet casino. Now it is clear why—to avoid paying me my money. I played a little in Wikibet casino on slots and sports betting and then decided to withdraw some of the funds. I didn't take any bonuses from them. But instead of my funds, I received a blocked account and an email stating that they decided to block my account because I violated their rules. That’s it. No further explanations, and they are no longer responding to me!

Dear xray200,

Thank you very much for submitting your complaint. I’m sorry to hear about the trouble you're experiencing with Wikibet Casino and the transfer of your balance from Joyfulbet.io.

To better understand the situation and assist you further, could you please clarify a few details?

• Did Joyfulbet.io provide any communication or documentation regarding the transfer of your balance to Wikibet? If so, could you forward it to us?
• After your account was blocked at Wikibet, did they specify which of their rules you were accused of violating? If not, did you request any clarification from them?
• Can you share any communication you’ve had with Wikibet before or after your account was blocked, particularly any emails or chats you have?

If possible, please forward any relevant correspondence to petronela.k@casino.guru. This will help us gather more information and pursue your case further.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Joyfulbet.io is no longer responding and seems to be closed. But the balance of $800 was successfully transferred to the Wikibet casino.

Wikibet wrote about the violation of the rules, but without any explanation. I sent you a screenshot.

After blocking the account and stealing my $1285, Wikibet no longer communicates!

Thank you very much, xray200, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello xray200,

I'm Michal and I have taken over this complaint. I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Wikibet Casino to join the conversation.

Dear Wikibet Casino,

Can you please provide more information along with any supporting evidence on how the player allegedly breached your rules? If this information cannot be disclosed publicly, please send it to me directly at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear xray200

I have received the following response from the Wikibet team:

Dear Michal, 

We are writing to respond to the player's complaint regarding the deactivation of their Wikibet's account.

  After a thorough investigation, we have determined that the account was deactivated due to a breach of Wikibet's Terms and Conditions, specifically section #5: 

  "If a player is found to have placed repeat bets in an attempt to bypass betting limits, any winnings from such bets will not be honored."

Our QA Department and internal team have confirmed that the player placed repeated bets to circumvent betting limits and subsequently won a significant amount of money. Given the clear violation of our terms and conditions, the management's decision to deactivate the account was final.

 We have also been in direct communication with the player to explain the nature of the violation and the reasons for the account deactivation.

  Please let us know if you require any additional information or documentation to support our decision.

  Thank you for your attention to this matter.

  Sincerely,

Wikibet Support

This complaint pertains once again to sports betting, and as previously communicated, we do not handle complaints related to this area. I genuinely wish I could offer more support, but unfortunately, we are unable to assess your eligibility for winnings or refunds. Therefore, we must inform you that your complaint cannot be upheld. We appreciate your understanding in this matter.

If you experience any difficulties with this casino or any other casino-related issues in the future, please do not hesitate to contact us. We are here to assist you.

Best Regards,

Michal

Casino Guru