I signed up and deposited €250 into this casino, and got a welcome bonus. I won over €3k, then had to complete their 'wagering'.
I then realized that my wagering wasn't going down, so I spoke to chat. Chat said that wagering was only done with cash bets, and I had to deposit more money for the wagering to be counted, and to release my €3k winnings.
I wasn't sure what to do, but in the end thought I had to deposit more to complete the wagering.
Every time I deposited a couple of hundred €, I just kept losing and had to deposit more. I started with €5 bets, then just kept on doing lower betsizes, as i kept on losing.
After depositing another €2k in total, I finally finished the wagering, with a balance of around €3000.
After sending my ID to them on email, they sent me this -
This is Montgomery from WestPoint Casino, reviewing your recent payout request we found that you breached our bonus rules.
Since this is a breach of our Terms & Conditions to which you agreed to while playing at WestPoint Casino, we had to cancel your payment and remove these winnings. We have also had to block your account.
To review our bonus terms and conditions, please follow this link, especially section 9.5 & 9.6 and our Bonus Rules section on Bonus Abuse:
Bonus rules (westpointcasino.com)
Terms and Conditions (westpointcasino.com)
Now they won't reply at all, and haven't even returned my deposits.
I signed up and deposited €250 into this casino, and got a welcome bonus. I won over €3k, then had to complete their 'wagering'.
I then realized that my wagering wasn't going down, so I spoke to chat. Chat said that wagering was only done with cash bets, and I had to deposit more money for the wagering to be counted, and to release my €3k winnings.
I wasn't sure what to do, but in the end thought I had to deposit more to complete the wagering.
Every time I deposited a couple of hundred €, I just kept losing and had to deposit more. I started with €5 bets, then just kept on doing lower betsizes, as i kept on losing.
After depositing another €2k in total, I finally finished the wagering, with a balance of around €3000.
After sending my ID to them on email, they sent me this -
This is Montgomery from WestPoint Casino, reviewing your recent payout request we found that you breached our bonus rules.
Since this is a breach of our Terms & Conditions to which you agreed to while playing at WestPoint Casino, we had to cancel your payment and remove these winnings. We have also had to block your account.
To review our bonus terms and conditions, please follow this link, especially section 9.5 & 9.6 and our Bonus Rules section on Bonus Abuse:
Bonus rules (westpointcasino.com)
Terms and Conditions (westpointcasino.com)
Now they won't reply at all, and haven't even returned my deposits.