The player from India had joined the casino's Telegram channel after being promised no deposit free spins, but the casino had failed to credit these spins. The player had lodged a complaint, but we had clarified that casinos had the right to restrict or withdraw bonuses at any time without notice. We had also explained that our focus was on cases where casinos wrongly credited bonuses and then denied winnings. As the casino had declined to grant the bonus, we could not compel them to do so. Therefore, the complaint had been deemed unjustified and was rejected.
WestCasino - Player hasn’t received promised free spins.
Amount: ??
WestCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 months ago
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2 months ago
Scam casino Never play here.
They sent me email informing me if I join there telegram channel they will provide me no deposit free spins.
I joined their telegram channel but they refused to credit the no deposit free spins for it.
Date of experience: February 03, 2024
Kindly help.
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2 months ago
Dear Rocky_210690,
Thank you for submitting your complaint. I'm sorry to hear about the challenges you're facing.
Please understand that we cannot penalize the casino for revoking your bonus privileges. Casinos, as a general practice, reserve the right to restrict or close player accounts if they suspect irregular play, engage in questionable activities, or for no specified reason.
It's important to note that casinos are not obligated to provide bonuses, and the privilege of receiving them can be limited or withdrawn at any time without notice. While it would be ideal to inform players of new restrictions, unfortunately, it is not a standard practice.
Feel free to provide any additional information I may have overlooked. However, if not, I regret to inform you that I may have to reject your complaint as unjustified. I appreciate your understanding and look forward to your reply.
Best regards,
Petronela
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2 months ago
Okay but it's unfortunate that casinos can get away with lies this easily.
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2 months ago
Hi Rocky_210690,
I completely comprehend and acknowledge that this situation is less than ideal. However, our focus is solely on cases where the casino wrongly credited players with bonuses and subsequently denied their winnings. If the casino declines to grant bonuses to its players, we are unable to compel them to do so and must accept that the offer was initially extended but not fulfilled.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
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