Home Complaints WestCasino - Player can’t withdraw his winnings.

WestCasino - Player can’t withdraw his winnings.

Amount: €800

WestCasino
Very good reputation
Submitted: 17 Jan 2023 | Resolved : 19 Jan 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 weeks ago

The player from Germany was asked to complete additional wagering of his funds, even though the player considers the requirement unwarranted and wants to withdraw his winnings. The player confirmed the withdrawal was successful.

Public
3 weeks ago
Translation

West Casino says I didn't wager my last deposit of €25, I still have €13.25 left

My payment request is from 01/11/2023 (1000 euros)

My last deposit was on 01/15/2023 for 25 euros. ...which I completely bet.

My new withdrawal request for 900 euros was rejected again and credited to my player account

I have no idea how to get my money

Automatic translation:
Public
3 weeks ago

Dear carstenhelm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you explain if you have any active bonus now or did you have any active bonus prior to your deposit? What games did you play when you attempted to wager your funds? (slots, live games, multiplayer)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Public
3 weeks ago
Translation

Hello....I played slots without a bonus!

Kind regards

Automatic translation:
Public
3 weeks ago
Translation

The money was transferred to my account today.

I would like to thank you

thank you for your commitment!!!

Automatic translation:
Public
2 weeks ago

Dear carstenhelm,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru

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