The player from Germany had made three deposits of 50 euros each, but only one had been credited, leaving 100 euros missing. The deposits were made via instant transfer, and while the bank had processed the payments, casino support was unhelpful and repetitive in their responses. The issue remained unresolved as the player did not respond to the Complaints Team's messages, which led to the rejection of the complaint.
Welle Casino - Player's deposit has been delayed.
Amount: €100
Welle Casino
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8.4
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Translation
I made three deposits of 3x 50 euros.
2x on Tuesday, 19th November, and one on Wednesday, 20th November.
One deposit was credited to me, but 100 euros are still missing. I deposited using instant transfer. My bank has processed the payment. The casino support can't do anything and keeps writing the same nonsense!
Automatic translation:
Public
Public
1 month ago
Dear xxcc86,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
