It seems that the player deposited 25€ and received a bonus of 50 free spins. Then he won almost 50€ while playing with the free spins. He couldn't find the winnings in his balance and left the casino with a balance of 7€. Then, when he logged in later, the 7€ were missing. Player stopped responding after he asked to reopen this case.
Wazamba Casino - The player is missing 7€ from his balance
Amount: €57
Wazamba Casino
Safety Index:Very highSafety Index
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9.7
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
The following problem I paid 25 €, should get through only 20 ¬ 50 free spins ... I had to take 4-5 attempts, so my request has come to a conclusion and I then received my 50 free spins, in Tractor Beam ... So I had from my deposit still a balance balance of 7 ¬ I have not, I did not need any benefit, since I have received my free spins in Tractor Beam ... So I should use my free spins, no remaining balance of mine Deposit 25 € where still 7 € would be left, not dissolve in the air correct? But later I realized that differently. I played my 50 free spins and scored almost a good 50 € this can relate to my partner, she has seen everything. So now I thought € 50 is short from the free spins in the balance. Komisch waited a while updated several times, then hopes from the profit that will be credited to me, the account in real money, is indeed my profit. No, nothing happened, so I would have to force down the balance sheet with winning credits. Then I just wrote with support in chat and email dispute to no solution and agreement, over 1 hour or even even. In the later course of the evening I thought okay 7 € are still playing with it, how should it come to my account in real money what I would have deposited, the rest 7 € just disappeared. Since I put my time and patience in there, I decided to see this as a scam and bring it to the ad ...
Yeah, it's a mess like you're fooled and ripped off. Ugh hell
I give them a chance with their own proposal so I'm willing to compromise, but since no one commented on it, I decided to sue my lawyer for 5000 € and he takes apart wazamba, that's a promise. I will not let me rip off.
Automatic translation:
Public
Public
5 years ago
Dear Rene,
Thank you for submitting your complaint through our website. I'll do my best to assist you with your issue. First of all, I would like to apologise, because it took us quite a long time to investigate your case.
If I understand it correctly, you had 7€ in your balance, but they disappeared. Have you contacted the casino and asked them to investigate it? Did they explain you why the money is missing on your account?
Thank you for cooperation.
Have a great day!
Daniel
Public
Public
5 years ago
Unfortunately, we’re forced to reject this case since the player doesn’t communicate with us. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
If the player changes their mind, they have an option to reopen this case anytime.
