The player from Germany has requested withdrawals three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Wazamba Casino - Player’s withdrawals have been delayed.
Amount: €6,000
Wazamba Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello I have on 15.06.-22.06. and on 28.06. 2000€ withdrawals made each time.
No payment received until today.
My first payout was on June 21st. also over 6000€ which I received on 06.06-07.06. and 08.06.2022.
I still have a profit of €17,000 in my account, which I can't pay out because the €6,000 is pending and only when the transfer is complete can I pay out €2,000 every day until the €6,000 week.
I wrote to the customer service via live chat who said there would be a lot of payout right now and it would take a while.
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2 years ago
Dear odemir6969,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please advise if your winnings were accumulated with or without an active bonus? When was the last payment received?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
Hello Petronela,
I successfully did the KYC verification with Wazamba, which also paid me €6000 before. I wanted to pay out another €6000 afterwards and they are still pending, plus I still have €17000 in the casino cashier on my account €23,000 that I have there.
Best regards
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2 years ago
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And no, I always play without a bonus because it always brings trouble.
it was my own money that I played and won with.
Best regards
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2 years ago
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Hello Petronela,
something's moving right now I got an email the first 2000€ are on the way so it's progressing so slowly now 👍
Best regards
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2 years ago
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Another update, another €2000 just came 👍.
a little later but always there it goes forward.
Best regards.
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2 years ago
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Hello you can close the case got the 6000 and then I played everything down. It's just a shame that they run such a rip-off system, speculating that people will just lose their nerve and then gamble everything away again. So I'll never play there again.
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2 years ago
I'm sorry to hear that your remaining winnings have been played and lost. Do I understand correctly that from the entire amount of €23,000 you received €2,000 + €6,000?
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2 years ago
Dear odemir6969,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
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2 years ago
Translation
Hello Petronela,
€6,000 was transferred and I gambled away the €17,000, they know it and are speculating on it, that's intentional.
Best regards
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2 years ago
I'm sorry to hear that you played the remaining amount. Nevertheless, do I have your permission to close this case as resolved with the disputed amount of €6,000?
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, odemir6969, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
PS: I have adjusted the disputed amount from €23,000 to €6,000.
