Wazamba Casino - Player's withdrawal is delayed.

I’m really frustrated with Wazamba Casino right now. I made a withdrawal request on 16/08/2024, and I still haven’t received my money. I’ve tried contacting their support, but I’m getting nowhere with them—no clear answers, no timeline, nothing.

This whole experience has been really disappointing, especially since I thought Wazamba was a reliable place to play. Can you help me out with this? I’m not sure what else to do at this point, and I’d appreciate any advice or support you can give.

Dear jmagavalis, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

When was the last time you communicated with customer support regarding the delay in the payout of your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

They say that I don’t have do any KYC verification and yes I had some withdrawals also delayed but now it’s almost 2 weeks. I don’t usually use bonus money to play. I was playing without bonus. Every five hours I speak with support team but they say

(Let me first apologize on behalf of our site for the long delay that has occurred and assure you that the transactions department will proceed immediately and as soon as possible to complete all withdrawals for our members. I hope that you receive your winnings promptly and continue to enjoy your game.)

Thank you for your reply. Since now it has been more than two weeks since you submitted your withdrawal request, could you please specify if you received your winnings yet?

Dear jmagavalis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.