Wazamba Casino - Player's withdrawal has been delayed.

Unfortunately, the Casino has been delaying my payout for 15 days. After reading a positive review about this casino on the Casinoguru site, I decided to create an account. I did not use any bonus, I just wanted to test this casino and played within my means. I managed to win, and 15 days ago, I submitted a request for a payout of 772chf (two transactions, one of 400, another of 372 chf) through cryptocurrency. My account has been verified.

Unfortunately, after numerous attempts to contact them through their chat, I have not received a concrete response. I waited 15 days, and I have let them know that I will file a complaint and that they have greatly disappointed me. They are using a very corrupt tactic, delaying the payout, so that unstable gamblers cancel their withdrawal and then gamble away their money.

I am hoping for your assistance in resolving this case, as well as to check your rating (9.3) that you have given to this casino

Dear vladan4053,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

The payment is still pending, I contacted the chat but got the same answer. I will be notified via email.

Unfortunately, it took a long time, the order has been verified. Please contact the casino.

Or at least lower the rating you gave on your review, they certainly don't deserve too high a rating.

I just contacted the live chat customer support again, I share the whole conversation with you, the conversation ended with their employee leaving the chat.

I received the same answer as 5 days ago, that I will receive an email with the answer. I did not receive an email response.

I sincerely ask you to reduce your review of this casino, you gave it a high rating and that may entice new players to play with them.

I appreciate the work of the casino guru platform; and that's why I want to point out that this casino does not deserve such an existing rating.

Casino behaves unprofessionally, does not respond to messages. Payment is pending. This case deserves a public debate about this casino, money is the least of the problems, I want such casino fraudsters to stop.

Another very interesting thing about customer service.

This service has the same customer service as Legendplay casino or Librebet casino.

The same employees provide "template" answers, not even a bit of seriousness.

Casino just now paid the money! More precisely, one transaction of 400 chf..

The other one is 372 chf!

Thank you for your help!

Please keep in mind that waiting this long can cause problems for some other, unstable players, they can cancel the payment and gamble away the money.

Unfortunately, ONLY ONE transaction was paid, of 400chf, so the case remains open

Thank you very much, vladan4053, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello vladan4053,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Wazamba Casino,

Could you possibly provide additional information regarding the payment and clarify the situation?

Thank you in advance.

Respectfully,

Michal

Thank you for your help!

The casino has just paid out the remaining balance!

Thank you Casinoguru for your help!

Please just reduce the review of this casino, they do not deserve such a high rating, Casinoguru has influence and authority among players, we appreciate your work, but this casino unfortunately deserves a lower rating.

Thank you one more time!

Dear vladan4053,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot (https://www.trustpilot.com/evaluate/casino.guru). An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Michal V from Casino.Guru