Wazamba Casino - Player’s withdrawal failed and the account was blocked.

I made a deposit using a Mastercard. After playing, I wanted to withdraw my funds but was unable to because there is no option to withdraw to a bank account. After contacting the operator and discussing the issue, nothing was resolved. The money was there until I could no longer log in. After some time, and successfully logging in again, my account balance was 0 euros. After a few more login attempts, my account was blocked.

Dear lanmimacvan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazamba Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• What was the reason for the confiscation of your funds and account closure?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear lanmimacvan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.