Wazamba Casino - Player’s winnings have been withheld.

So I deposited money on this casino and played on November 23 rd I won 26 grand and on 24rd and won another 20 grand and all together I won 46 grand and I withdrawed it and it didn’t show up back in my account and now there telling me I haven’t deposited any money when I have prove from my bank showing I did. -and the winnings .. so I haven’t revived my money and they wont give me an answer .

Dear Mrtyler,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood correctly that your withdrawal was suspended due to the last deposit not being received by the casino yet. 

Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which payment method you have used to deposit funds into your account? Was it your first deposit in this casino?

If there’s any relevant communication, please forward it along with your payment receipts to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Mrtyler,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.