Wazamba Casino - Player's winnings have been confiscated.

Wazamba has confiscated my winnings where I have submitted all the identification documents.

and The documents submitted are insane, probably website scams, to try to delay and seize my winnings.

Dear laosri,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazamba Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long you were a player of the casino and when exactly was your account blocked?
• How did the casino inform you about the confiscation of your winnings?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I used the services of this website for about four to five months and the previous withdrawal was no problem, I regularly studied in both sports and casino categories I didn't get any bonus.

Which I was very sceptical about requesting documents about my skrill account for the past six months, which in my Skrill transaction I didn't use the skrill service very much and why ask for documents about my statements that made me very strange?

Thanks for your reply.

Please understand the casino might request proof of ownership documents regarding any previously used payment method used in the casino as they may be required to do so by their license.

Could you please explain what was the casino's justification for confiscating your winnings?

Dear laosri,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.