The player from Italy experienced a technical glitch.
Wazamba Casino - Player’s experiencing technical difficulties.
Amount: €430
Wazamba Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I was playing the Legend of Cleopatra megaways Slot when the session stopped during my last bonus! I was winning 430 euros but they are gone!
I asked them but they can't find anything and I'm desperate! They were the last bonus I had purchased and it is nowhere to be found!
Automatic translation:
Public
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3 years ago
Dear Brylliant88,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do you happen to have some kind of proof so we can see what happened and that you really won from this bet, for example, a video recording or screenshot? Do I understand correctly that the result of the bet is not displayed in your game history?
Could you please confirm that you discussed this issue with the casino? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
Looking forward to hearing from you.
Best regards,
Kristina
Public
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3 years ago
Translation
Hi, I'm sorry to have no evidence, unfortunately because at that moment I was playing and the technical problem happened, the message Connection error came out, restart the game. I did and it was all gone. I was winning € 430 and never got it. Unfortunately on this slot it had already happened to me in a past experience. I wrote to Live Chat but they still don't let me know anything. I attach screen 
Automatic translation:
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3 years ago
If the game freezes while you are playing, your latest game round may stay unfinished. However, in such cases, it is usually played on the server and the winnings, if there are any, are added to your balance automatically.
Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.
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3 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
