The player from Italy could not access his casino account, which had been blocked. The account held approximately 2800€ from winnings, including 1200€ and an unpaid amount of 1600€. The complaint was rejected as it related to a previously addressed issue where it was determined that the player had deposited funds using a payment method not in his name. This practice violated the casino's terms, making the player ineligible for the winnings. This duplicate complaint was closed accordingly.
Wazamba Casino - Player’s account has been blocked with winnings.
Amount: €2,500
Wazamba Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Translation
The casino has blocked my access to the site. Inside my account, I have a significant amount of money from winnings in the game "Crazy Coin Flip"—one amount of 1200 and another unpaid amount of 1600.
In total, my account holds approximately 2800€.
Automatic translation:
Public
Public
6 months ago
Dear Luca2803,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazamba Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
6 months ago
Translation
Hi, I used the site for a few months and it was blocked at the beginning of 2023 approximately, I tried in every way to contact them but after many requests for documents the result was the blocking of my account for a non-real reason i.e. "number of access attempts exhausted" and then without receiving any response from the site.
No, the winnings were not achieved with bonus balance
Automatic translation:
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6 months ago
Please understand we don't deal with complaints regarding issues that occurred more than a year ago. Could you please clarify if the complaint is in any capacity related to the complaint linked here? https://casino.guru/wazamba-casino-player-s-struggling-to-withdraw-their-1
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6 months ago
Thanks for the confirmation.
I apologize but we don't publish complaints regarding the same issue twice. Since it was determined your previous complaint was unjustified I am forced to reject this complaint.
We don't believe you are eligible for winnings achieved by depositing funds that don't belong to you. You should always deposit using a payment method that is in your name exclusively, otherwise you'll face issues withdrawing winnings in any online casino.
Even though we couldn't help you, please do not hesitate to contact us in the future if you run into issues with any online casino.
Best regards,
Tomas
Casino.Guru
