The player in Greece had continuously experienced difficulties withdrawing his winnings from an online casino, Wazamba. Despite reaching out to both live chat and support, all attempts to withdraw had remained either pending or were cancelled. The player's account was unverified, but he claimed that the system had indicated no verification was necessary. The winnings had been accumulated without a bonus. The casino had not provided a clear reason for the withdrawal issues. We had extended the timeline for resolution twice, but the player did not respond to our inquiries. As a result, we had to reject the complaint due to lack of communication from the player's end.
Wazamba Casino - Player is facing repeated withdrawal cancellations.
Amount: €900
Wazamba Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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9 months ago
Hello I m having issues in withdrawing my winnings from wazamba I contacted live chat and support numerous times with no luck all my withdraw requests were pending for days and eventually got cancelled I don't seem to find any solution on the matter no matter how many times I contacted them I would really appreciate your assistance to receive my earnings.
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9 months ago
Dear Pezos,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- Were your winnings accumulated with or without an active bonus?
Please understand, that without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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9 months ago
Translation
The account is not verified as in my verification it says it does not require verification the money was collected without bonus I have not yet found out the reason why I can not withdraw my money all they tell me is that their finance department will process it. I had done some request which were canceled after 6-7 days of waiting. In the live chat I keep getting the same answers without any solution. At the moment I have 2 requests pending with bank transfer.
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9 months ago
I fully understand your frustration, Pezos. However, I will set the timer for additional 8 days allowing to casino two full weeks to process the payments and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawals. Thank you in advance for your patience.
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9 months ago
Dear Pezos,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
