The player from Austria had their bonus cancelled after one day of opening an account. The player reports receiving nonsensical responses from live chat regarding the bonus activation and expiration terms. The player also contacted the casino via email. We rejected the complaint because the player didn't respond to our messages and questions.
Wazamba Casino - Player faces issues with bonus cancellation.
Amount: €333
Wazamba Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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6 months ago
Translation
Hi,
I opened an account and received a bonus and after 1 day my bonus was canceled and the live chat only answers nonsensically that it doesn't matter when the bonus is activated and even if it is activated after 20 days, then after 10 days expires, which is absolute nonsense.
Because if I don't activate a bonus I can't play with any money, how is a bonus supposed to expire without money haha.
I also sent an email to the company.
I've never seen anything like this before...
I hope you can help me.
Best regards
Farin M***
Edited by a Casino Guru admin
Automatic translation:
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6 months ago
Dear fescherurlaub,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which exact bonus you received and activated?
- Have you deposited any real money into your casino account?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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6 months ago
Dear fescherurlaub,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
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