The player from Greece hadn't received the promised 100 free spins after making a 20 euro deposit for a casino's offer. The casino had claimed the offer had expired, despite the player having deposited within the offer's timeframe. The player had failed to respond to our inquiries regarding the status of his deposited funds, resulting in the rejection of the complaint due to insufficient information. We hadn't been able to proceed with further investigation or propose potential solutions.
Wazamba Casino - Player didn't receive promised free spins.
Amount: €20
Wazamba Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
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6 months ago
Translation
I received a message on my mobile phone stating that if I made a deposit, I would receive 100 free spins with a 10 euro deposit. I made a deposit of 20 euros, but I did not receive the spins. I messaged them today, and they told me that the offer had expired, even though they claimed that I made the deposit at 14:35 and the offer expired at 15:06. They said that I am not entitled to the spins.
Automatic translation:
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6 months ago
Dear agasikx9,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Can you inform me whether you received the promotional offer directly from the casino or through an affiliate website?
- Was it required to engage with the live chat to activate the bonus, or was it expected to activate automatically?
- Are your deposited funds still intact within the casino account?
- Were the deposited funds immediately available in your casino account following the deposit?
Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
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5 months ago
Translation
They never credited me with the free spins saying the offer had expired when I had made a deposit half an hour earlier
Automatic translation:
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5 months ago
Are your deposited funds still intact within the casino account, please? If yes, you should be able to request a refund.
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5 months ago
Dear agasikx9,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
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