The player from Austria had made a deposit but had been waiting for nearly 2 hours, and despite his attempts to resolve the issue via live chat, the problem persisted. The Complaints Team had requested additional information from the player, including his communication with the payment processor and the receipt of the payment, to better understand and resolve the issue. The complaint was rejected because the player didn't respond to our questions.
Wanted Win Casino - Player's deposit delay.
Amount: €30
Wanted Win Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
11 months ago
Translation
Hey, I've made a deposit here and waited nearly 2 hours. I've messaged the live chat twice and nothing's happened.
Automatic translation:
Public
Public
11 months ago
Dear chiller19,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Please, could you clarify if you have tried contacting your payment processor regarding this issue?
- Was it your first deposit in this casino?
- Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
