Home Complaints Wallacebet Casino - Player’s struggling to complete the account verification.

Wallacebet Casino - Player’s struggling to complete the account verification.

Amount: €700

Wallacebet Casino
Very bad reputation
Submitted: 24 Nov 2021
Case opened Current status

Waiting for Casino Guru to reply

2d 17h 46m 31s

Case summary

3 days ago

The player from Finland is experiencing difficulties withdrawing their winnings due to ongoing additional verification.

Public
5 days ago
Translation

Hi.


I have been trying to take the winnings out since 16/11/21. All documents have been approved. I have sent a passport and selfie with a passport. Now they also want a driver's license / ID card or birth certificate. I only have a passport as an official document. This particular casino intentionally avoids paying money.





Automatic translation:
Public
4 days ago

Dear cool3r,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that providing another picture ID or a Birth Certificate seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Public
4 days ago
Translation

Hey,


I do not have a driver's license or a birth certificate. I have sent them a passport as well as a picture with the passport. I have submitted all other documents, they are all approved

Automatic translation:
Private
4 days ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
3 days ago

Thank you very much, cool3r, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Waiting for approval
3 days ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
3 days ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case