HomeComplaintsWallacebet Casino - Player’s account has been suspended.

Wallacebet Casino - Player’s account has been suspended.

Amount: €200

Wallacebet Casino
Safety Index:Low
Submitted: 09 Jan 2021 | Case closed : 25 Jan 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany is experiencing difficulties accessing her account. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

I took a 7 day break and now I can no longer log in. It says I'm banned from the casino. I also got no message from the casino despite the request. I find very dubious how they behave.

Automatic translation:
Public
Public
3 years ago

Dear bigbig60,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any notification or a message when you try to log in? What exactly it says when you try to enter your username? Could you please specify what kind of break was it? Have you requested an account closure in the past?

I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

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Public
3 years ago

Dear bigbig60,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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