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I took a 7 day break and now I can no longer log in. It says I'm banned from the casino. I also got no message from the casino despite the request. I find very dubious how they behave.

Habe 7 Tage Pause gemacht und kann mich jetzt nicht mehr einloggen. Steht dort ich bin vom Casino ausgeschlossen. Habe auch keine Mitteilung vom Casino bekommen trotz Nachfrage. Finde ich sehr unseriös wie die sich verhalten.

Dear bigbig60,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any notification or a message when you try to log in? What exactly it says when you try to enter your username? Could you please specify what kind of break was it? Have you requested an account closure in the past?

I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear bigbig60,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.