The player from Germany has requested an account closure and later received a loyalty bonus. We’ve rejected this complaint as per the player’s explicit request.
Wallacebet Casino - Player is requesting his bonus winnings.
Amount: €91
Wallacebet Casino
Safety Index:LowSafety Index
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3.6
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Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Hello, I paid 480 € there and lost everything, thereupon I ordered a closure, the next morning I get an email from W .. There a loyalty bonus is offered i. H. v 20 €, I then unexpectedly won 130 € for 20 cents and was able to complete the wagering requirements up to 105 €, so I was 91 €. When they noticed this, the account was suddenly blocked, the employee in the supp then complained that I no longer had a bonus, only 12 cents. Biggest filthy casino of all time, I have seldom seen more criminal machinations.
Automatic translation:
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3 years ago
Dear Florian,
Thank you very much for submitting your complaint. Unfortunately, we are not in a position to help you. I’m sure you understand that if you have requested an account closure, it would take some time, and no promotional offers can be activated inside an account that has been suspended.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
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3 years ago
Translation
Hello, thank you very much for working on my request. In the evening I applied for the closure, the next morning I received the offer of the loyalty bonus, around noon I then claimed the bonus and was able to log into my account without any problems, then the profit took place and some time later I still had wagering requirements of € 105 as well as a bonus balance of 91 €, all of a sudden my account was blocked! So it was found that I would get a minimum of my stakes reimbursed and then put a stop to it.
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3 years ago
Thank you very much, Florian, for your reply. Could you please confirm that you have placed a withdrawal before your account got blocked? How much was the account balance at the time of your account closure request?
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3 years ago
Translation
I sent a screenshot that shows that my bonus loyalty balance was € 91, I would only have had to wager € 105, then I could have paid out, a total of € 300 wagering requirements, so it would still be a lot of money. BONUS left over for a withdrawal. I received the offer the morning after my request for closure, then I logged into my account around noon, found the bonus there, activated it and was able to meet the wagering requirements up to € 105, then a bolt was put in front of it and my account was blocked.
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3 years ago
I'm sorry but I'm not sure if I understood correctly. Have you completed the wagering requirements and requested a withdrawal or the bonus session has been interrupted? Thank you.
