HomeComplaintsWAGMI Casino - Player’s Promised Cashback Not Received.

WAGMI Casino - Player’s Promised Cashback Not Received.

Amount: $30

WAGMI Casino
Safety Index:Fresh casino
Submitted: 11 Oct 2023 | Case closed : 07 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

12 months ago

The player from Vietnam had an issue with a casino's promotional offer. Despite having lost $185, he had not received the advertised 15% cashback from the casino. After he had contacted the casino's support, he had not been satisfied with their responses. We had attempted to investigate the issue, asking the player for more details and any relevant communication with the casino. However, the player had not responded to our inquiries, leaving us unable to further investigate. As a result, the complaint was rejected.

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1 year ago

When invited to join this website, they have promotions. If the player deposits money and loses all the money, he will receive a 15% cashback, but after I lost all $185, I still did not receive the cashback. I contacted you. with support but they kept beating around the bush saying I had to wait

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1 year ago

Dear traicayvuasi,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WAGMI Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly that in addition to your deposit of $100 from which you won and withdrew, you deposited another $185 which you subsequently lost?

Could you please specify what was the reason given by the casino support why the cashback offer wasn't honored?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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1 year ago

Dear traicayvuasi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

yes they will cashback 15% for every lost crypto deposit but this time they cheated and didn't pay cashback

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1 year ago

Could you please send me any relevant communication with the casino regarding the issue? My email is tomas@casino.guru

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1 year ago

Dear traicayvuasi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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12 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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