The player from Vietnam had requested a withdrawal but had not received his winnings. The Complaints Team had advised the player that withdrawals could take some time, potentially due to KYC verification or high volume of withdrawal requests, and had suggested waiting at least 14 days after the withdrawal request before submitting a complaint. The player later confirmed that he had received his payment. As a result, the Complaints Team had marked the complaint as resolved.
WAGMI Casino - Player’s withdrawal has been delayed.
Amount: $190
WAGMI Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Before I joined their website, I chatted to ask for support for depositing and withdrawing money. They replied that withdrawals are processed within 24 hours. Then I deposited about $100 to play after I played and won 90. $ then I made a withdrawal order of $190 but it's been almost 48 hours and they still haven't processed my withdrawal order while they said withdrawals will be processed within 24 hours.
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1 year ago
Dear traicayvuasi,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Dear traicayvuasi,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
