WAGMI Casino - Player claims that payment has been delayed.

Hello there

Wagmicasino was always a good place for me, withdrawals worked fine and instantly, max was maybe 1-2 Hours as its crypto.

Now everything changed a few weeks ago they started to delay all withdrawals, and now that I got a big win this is seriously a big issue for me.

Aug 25, 2023 I did a Withdrawal of 1.0 Ethereum, its still pending even after that time period. (Even other withdrawals I made after got paid, at least some of them, but this one still hasnt.

Aug 29, 2023 I did 2 Withdrawals 1x 0.2 and the other was 0.1 Ethereum, never got paid to, still pending.

I contacted livechat daily for updates just to get the same answer over and over again.

LiveChat: I understand your frustration. We all work hard in order to provide you with the best service possible. I'm sorry for any possible inconveniences due to this situation. We're trying to handle the issue as quickly as possible.

Yeah thats basicly it, they dont give out any kind of information, sometimes they say its a issue with their payment provider and they work hard to solve it, but nothing ever changes, they just say they are sorry for the delays and thats basicly it. Im waiting for a total of 1.3 Ethereum now. I will upload some Screenshots from the transactions.

Dear Syrtox,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Just wanted to add, I already did KYC way before this and i am fully verified on the website, they say its an issue with their payment provider, this has happend before to, but I got my money always after a few hours later or max 1-2 days. Now im waiting for 10+ days.

Dear Syrtox,

Have you received your withdrawal from the casino yet?

Dear Syrtox,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.