Wagerinox Casino - Player's deposit has been confiscated.

Hello, wagerinox hasn’t worked for the last 7 months the chat and live casino area. I deposited 7 months ago and money didn’t go in account. I have the bitcoin receipt for the deposit. Iv been waiting going back into the website to see if there chat is on or not and it hasn’t been active. Than all the sudden today the casino website just isn’t working no more. I think they closed down but I still deposited 70$ 80$. What do I do now?

Dear Lisale,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you were provided a unique one when opening the account?

• Was it your first deposit in this casino?
• Could you please forward a full Transaction hash and the name of the Network?

Nevertheless, I’d like to emphasize that we received many complaints about Wagerinox Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. 

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your deposited funds will be returned eventually.

Thank you in advance for your reply.

Best regards,

Petronela

yea The ewallet address was visible.

so when I sent the money through coinspot a bitcoin website, it said if the money is sent! It can’t be refunded.

in a scenario like this, what would you do?

wagerinox don’t reply to emails at all and are not closed! It’s pretty gone the money right? Do you reckon..

And are now closed*

Dear Lisale,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Wagerinox Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best regards,

Petronela

Casino.Guru