Vulkan Vegas Casino - Withdrawal of player's winnings has been delayed.

I requested for withdrawal august 30 and its says incomplete. and last update was September 1 says "in progress" they keep saying that i have to wait until it arrive to my account. thay they dont have something to do with that because they already forwarded it to external provider . and the only option they keep telling me is to cancel my withdrawal and make another one. and i think that will take much longer.

Dear viaelliejah1720,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

i am kyc verified and they said it will only take 5 days. and if i still dont receive it on 5th day i have to contact them. i contact them right away on 5th day and they keep tellinh me that they process it on their side and they dont have something to do with that.

The last withdrawal took only 3days but this withdrawal 8th day but not yet arrive

now they reject my withdrawal after a week waiting

Have you been provided with any explanation by the casino regarding the cancellation of your withdrawal?

no they didnt give the reason why

Have you requested a new withdrawal? Please let me know. If you are still experiencing trouble with your withdrawal requests being cancelled, we will investigate the matter with the casino.

this is the 2nd withdrawal after the last one they rejected. and this is the 4th day i still have wait till tomorrow till the end of the day 5th day. hopefully this time will not get rejected again

This is the 5th day again of my 2nd withdrawal and still not yet receive. they said that theres no delau and nothing to worry. but this is the 5tj day and still in progress??

for the 2nd time they rejected again my withdrawal

Thank you for keeping us updated. I'll try my best to help you resolve the issue by contacting the casino.

I’d like to invite a representative of Vulkan Vegas Casino to join the conversation and participate in the investigation of the case. Could you please provide us with more information about the reasons why the player's withdrawal requests get rejected?

I made a new withdrawal again for the 3rd time. but still in progress again

Hello. i finally receive my withdrawal. thank you so much

Dear viaelliejah1720,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru