The player from Germany had her deposited funds reversed by the bank after a request for withdrawal has been placed already. We rejected the complaint because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Players struggling to withdraw her winnings.
Amount: €5,000
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hello, I cashed out 5000 euros at Vulkan Vegas and also deposited money! My bank suspected fraud and has returned a deposit totaling 3000 euros to my account! I then received a letter from my bank stating that they suspected fraud and that if I did not transfer the money, I should get in touch! If I have transferred the money, I should transfer it again! I did that then! The problem now is that the money I transferred with Visa will probably go to the Netherlands and the payment of the 5000 euros will probably come in steps of 500 euros, always from private individuals from different countries!
What should I do now?
My bank suspects money laundering and, according to my bank, I may have committed a criminal offense!
Automatic translation:
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4 years ago
Dear Sindy,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify why do you expect your payment being split into several installments? If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.
Meanwhile, please understand that we might not be able to help you with any bank related issues as the casino didn’t interfere with the entire process.
However, please keep me updated. I will be waiting for your reply patiently.
Best regards,
Petronela
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4 years ago
Translation
I got in touch with the bank and they told me that the payment for over 5000 euros was coming from different people from different countries! That is why the bank suspects money laundering! I paid out at Vulkan Vegas, but I couldn't know where the money was coming from! How should I behave now?
Edited
Automatic translation:
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4 years ago
Could you please clarify how much you have deposited and which payment method you have used? Ideally, please forward your cashier history.
