The player from Germany would like to close his casino account. Player’s complaint has been resolved successfully.
Vulkan Vegas Casino - Player wishes to close his casino account.
Amount: ??
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Vulkan Vegas ignores the request to delete my account. Absolutely no response to emails. This is basically what this "casino" does. Account should be deleted.
Automatic translation:
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2 years ago
Dear Vyacheslav,
Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found (here):
"31 PERSONAL LIMITS AND SELF-EXCLUSION
31.1. To assist you in gambling responsibly, we have limits on account activity that you can set in the "Responsible Gambling" section of your profile or by contacting Live Support.
31.2. After you deactivate your account, you will not be able to log in, open a new account or withdraw money."
I would recommend sending an email including all the relevant information to support@vulkanvegas.com. In this way, you’ll have proof of such action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.
Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Hello, Vyacheslav
I hereby confirm your account has been permanently blocked.
Best regards
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2 years ago
Thank you very much, Vulkan Vegas Casino team, for your assistance.
Dear Vyacheslav,
Could you please confirm it? Is there anything else we could try to help you with?
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2 years ago
Translation
Hello Petronela, yes the account has been blocked.
Automatic translation:
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Vyacheslav, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
