Vulkan Vegas Casino - Player struggles with account verification process.

I have sent so much information and my account has yet to be verified. They kept asking how many square meters of house you have for a 300 euro withdrawal. How could I earn 1000 euros. My account has yet to be verified and they still don't tell me what I have to send to have it verified.

Dear TasosPanik, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Καλησπέρα σας έχω στείλει ταυτότητα όλες τις κάρτες που έχω κάνει κατάθεση μπρος πίσω επίσης έχω στείλει διεύθυνση κατοικίας φωτογραφία από τον λογαριασμό Skril φωτογραφία με το πρόσωπο μου και την χρεωστική κάρτα κοντά.Φωτογραφια με το πρόσωπο μου και την κάρτα μου.Εχω στείλει λογαριασμό τράπεζας και αποδεικτικό κατοχής της κάρτας μου επειδή είναι virtual.Τα έχω στείλει χθες και δεν έχω απάντηση ακόμα

Hello

the player was verified, the withdrawal transaction - approved.

Kind regards

Dear Vulkan Vegas Casino representative, thank you very much for getting in touch with us.

Dear TasosPanik, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before complaining. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.

Λύθηκε το θέμα αλλά με μεγάλη καθυστέρηση και με πολλά στοιχεία που έδωσα ακόμα και φωτογραφίες selfie για να αποδείξω πως εγώ είμαι εγώ 😂

Dear TasosPanik,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru