The player from Germany had issues with withdrawing money from the casino, as two of his successful withdrawal transactions were not reflected in his account despite confirmation. He continued to receive vague responses from customer support, indicating that his withdrawals were being checked, and his recent withdrawal attempt also had not arrived. The Complaints Team intervened, contacting the casino for updates, and ultimately, the player confirmed that 400 EUR from one of the transactions was credited back to his account, followed by the remaining 100 EUR being returned as well. The issue was resolved, and the player was satisfied with the outcome.