The player from Germany is having issues with withdrawing money from the casino, as two of his successful withdrawal transactions are not reflected in his account despite confirmation. He continues to receive vague responses from customer support, indicating that his withdrawals are being checked, and his recent withdrawal attempt also has not arrived.
Vulkan Vegas Casino - Player's withdrawals are delayed.
Amount: €400
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 8h 12m 15s
Case summary
15 hours ago
Public
Public
17 hours ago
Translation
Hello, on 29th August, I was quite lucky and was able to make several withdrawals (6 in total, to be exact).
The first two were processed, and it says they were successful, but they never arrived in my account.
Transaction IDs: 2ee8342d-0741-4658-bdbc-764e782a89ad
c37a3aab-9865-4bfa-931f-16b38948af6f
The withdrawals made after that were visible in my account on the same day.
In chat, I am always told it is being checked and to wait.
Three days ago, I thought I should try again and give them another chance. I made a small withdrawal, but it has not arrived yet, even though it was transferred two days ago.
Automatic translation:
Public
Public
16 hours ago
Dear sitzmoo,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Have you received any winnings from Vulkan Vegas Casino before or after the issue with these two withdrawals appeared? Were your subsequent withdrawal requests processed and paid out?
Could you please specify what payment method you chose for the two withdrawal requests in question?
Have you accumulated your winnings with or without an active bonus?
When was the last time you communicated with the casino about the status of these payments?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
15 hours ago
Translation
Hello,
the previous payouts went without problems, then came the two situations, the 4 payouts on the same day also arrived on the same day.
I played again a few days ago and this payout is also stuck somewhere. But maybe it will come.
I played without a bonus
Payment was made via bank transfer
I didn't change banks or anything. Everything stayed the same
Greetings Sascha
Automatic translation:
Casino Guru is examining the case
Veronika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
