Vulkan Vegas Casino - Player's withdrawal repeatedly rejected.

My withdraw always rejected. I don't know why. I already ask costumer service in live chat and told me to make a deposit to be able to withdraw. But after deposit and try to withdraw still same rejected.

Dear andrepappa,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I don't know. Everytine i try to withdraw it always rejected without any reason. I try to upload my id and it approved. But still on unverified status

My account already verified. Buty withdraw still on pending. Since yesterday

HALLO ?. NO ONE HERE ?

If your account was verified already and the withdrawal was approved on the 27th, please allow some time for the casino to process it. I will check back with you in the upcoming week. Thank you for your patience and understanding.

wait untill when ? did i will get pay or not ? i wait since 27/07 untill now, the always say soon i waiting 4 days for withdraw $29 ?

I fully understand your frustration, andrepappa. However, I will set the timer for additional 10 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello all

According to our records, the payout was received by the player.

Kind regards

@Vulkan Vegas Casino team,

Thank you very much for checking the withdrawal status for us.

@andrepappa,

Could you kindly confirm that the funds have been successfully received already? Is there anything else we could try to help you with?

Dear andrepappa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.