The player from Germany has over €4000 in real money in his Vulkan Vegas account and successfully withdrew €600 to Paysafe. However, the Paysafe withdrawal method suddenly disappears, and the casino claims there are issues with it.
The player from Germany has over €4000 in real money in his Vulkan Vegas account and successfully withdrew €600 to Paysafe. However, the Paysafe withdrawal method suddenly disappears, and the casino claims there are issues with it.
The player from Germany has over €4000 in real money in his Vulkan Vegas account and successfully withdrew €600 to Paysafe. However, the Paysafe withdrawal method suddenly disappears, and the casino claims there are issues with it.
Hi, I currently have a little over €4000 in real money, free of a bonus, on my player account at Vulkan Vegas!!! Paysafe was a withdrawal method, I successfully transferred €600 to my Paysafe account! And then the Paysafe withdrawal method suddenly disappeared??? Apparently Paysave had problems and that was the reason why this withdrawal method no longer appears there???? Please help, many thanks! Regards, Olaf M.
Hi ich habe aktuell ein bisschen mehr als 4000€ Echtgeld,frei von einem Bonus,bei Vulkan Vegas auf meinem Spielerkonto!!!Paysafe war eine Auszahlungs Methode,habe erfolgreich 600€ auf mein Paysafe Konto überweisen lassen!Und dann verschwand die Auszahlungs Methode Paysafe auf einmal??? Angeblich hätte paysave Probleme und das sei der Grund warum diese Auszahlungs Methode nicht mehr dort Erscheint???? Bitte um Hilfe, vielen Dank! LG Olaf M.
Dear olafmueller3333,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Vulkan Vegas Casino. Please understand that the variety and accessibility of payment methods are not managed exclusively by the casino. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Dear olafmueller3333,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Vulkan Vegas Casino. Please understand that the variety and accessibility of payment methods are not managed exclusively by the casino. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Thank you for your reply. Have you attempted to withdraw your winnings using one of the alternative methods suggested by the casino?
Please note that you may need to make a small deposit to verify the payment method before your withdrawal can be processed successfully. This step is a standard procedure used by many casinos to ensure the validity of the payment method.
Let me know if you encounter any issues while trying the alternative options, and I will do my best to assist you further.
Thank you for your reply. Have you attempted to withdraw your winnings using one of the alternative methods suggested by the casino?
Please note that you may need to make a small deposit to verify the payment method before your withdrawal can be processed successfully. This step is a standard procedure used by many casinos to ensure the validity of the payment method.
Let me know if you encounter any issues while trying the alternative options, and I will do my best to assist you further.
Hi, I have a withdrawal on hold via Jetonbank, further withdrawals were rejected again!!? To be honest, they are playing for time, please help quickly, many thanks in advance! Best wishes Olaf
Hi habe eine Auszahlung gerade in der Warteschleife über Jetonbank, weitere Auszahlungen wurden wieder abgelehnt!!? Ganz ehrlich,die Spielen doch auf Zeit,bitte um schnelle Hilfe, vielen Dank im Voraus! LG Olaf
Have you received your payment via Jeton yet? Please send me the screenshot of your withdrawal history showing the current pending withdrawals.
Have you received your payment via Jeton yet? Please send me the screenshot of your withdrawal history showing the current pending withdrawals.
Hi, I'm really asking you to help me, they've cancelled all withdrawals and all the money is back in the casino account!!! They're trying to rip me off, please please help me so I can get my money, please reply quickly! Best wishes, Olaf M.
Hi so ich bitte euch mir wirklich zu helfen,die haben alle Auszahlungen storniert und das gesamte Geld ist wieder auf dem Casinokonto!!!Die wollen mich verarschen, bitte bitte helft mir das ich mein Geld bekomme,bitte um schnelle Antwort! Liebe Grüße Olaf M.
Dear olafmueller3333
As per the moment being, you do not have any active withdrawal requests.
We do recommend using bank transfer for such amount.
Kind regards
Dear olafmueller3333
As per the moment being, you do not have any active withdrawal requests.
We do recommend using bank transfer for such amount.
Kind regards
Dear olafmueller3333
The withdrawals will be approved according to T&Cs.
Wish you only listened to our advice re withdrawal of such amounts via bank transfer.
Regards
Dear olafmueller3333
The withdrawals will be approved according to T&Cs.
Wish you only listened to our advice re withdrawal of such amounts via bank transfer.
Regards
Hi, all payments have been rejected again, I feel completely ripped off!!! Should I get a lawyer and sue or can you help me? Regards, Olaf M.
Hi so es wurden wieder alle Auszahlungen abgelehnt,ich fühle mich komplett verarscht!!!Soll ich mir einen Anwalt nehmen und klagen oder könnt ihr mir helfen? Gruß Olaf M.
Dear olafmueller3333
Have you used the payout method before (for the deposit)?
We have also recommended using the bank transfer for such amount, have you listened to our recommendations?
Thank you!
Dear olafmueller3333
Have you used the payout method before (for the deposit)?
We have also recommended using the bank transfer for such amount, have you listened to our recommendations?
Thank you!
Dear Vulkan Vegas Casino representative,
Thank you very much for getting in touch with us and guiding the player.
Dear olafmueller3333,
Are there any new developments regarding your most recent withdrawal request?
Dear Vulkan Vegas Casino representative,
Thank you very much for getting in touch with us and guiding the player.
Dear olafmueller3333,
Are there any new developments regarding your most recent withdrawal request?
Thank you very much, olafmueller3333, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Thank you very much, olafmueller3333, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Dear olafmueller3333
Is there any reason you are not making withdrawal request via bank transfer?
The withdrawals to the payout method that was not used is not possible.
Regards
Dear olafmueller3333
Is there any reason you are not making withdrawal request via bank transfer?
The withdrawals to the payout method that was not used is not possible.
Regards
Greetings all.
My name is Romi, and I will be providing assistance with this case.
Thank you, Vulkan Vegas Casino, for your cooperation.
Dear olafmueller3333, could you do as the casino representative advised and withdraw your winnings via bank transfer, please?
Respectfully,
Romi
Greetings all.
My name is Romi, and I will be providing assistance with this case.
Thank you, Vulkan Vegas Casino, for your cooperation.
Dear olafmueller3333, could you do as the casino representative advised and withdraw your winnings via bank transfer, please?
Respectfully,
Romi
Hi Romi, I'm glad, I just changed banks, so a bank transfer was out of the question at the moment!!! But since I can now verify Jetonbank, nothing should stand in the way of a withdrawal, I have also made a deposit via Jeton, so according to the casino's statutes, nothing stands in the way!!! Withdrawals totaling €12,500 have been requested, now I'll have to wait up to 14 days for the money to arrive!!! I'd be happy to get in touch again if there are any problems, all the data and documents requested have been verified on my part and what if there is anything else? We'll see, I won't believe it until it has been posted anyway! Regards, Olaf Müller 😉
Hi Romi freut mich,ich habe erst die Bank gewechselt, daher kam zurzeit eine Banküberweisung nicht in Frage!!!Da ich aber Jetonbank jetzt verifizieren könnte, sollte einer Auszahlung ja nichts mehr im Wege stehen,eine Einzahlung über Jeton habe ich auch geleistet, sodass laut den Statuten des Casinos nichts mehr im Wege steht!!! Auszahlung von insgesamt 12500€ sind beantragt, jetzt muss ich wohl bis zu 14 Tage warten bis das Geld da ist!!! Ich würde mich sehr gerne nochmal melden,falls es Probleme geben sollte,von meiner Seite sind alle geforderten Daten, Dokumente verifiziert und wenn es jetzt noch was geben sollte?Wir werden sehen,glauben tue ich es eh erst wenn es dann verbucht ist! LG Olaf Müller 😉
Dear olafmueller3333,
We'll wait for your confirmation of the withdrawal then.
Respectfully,
Romi
Dear olafmueller3333,
We'll wait for your confirmation of the withdrawal then.
Respectfully,
Romi
Dear olafmueller3333
May we ask, why you did not make withdrawal requests via bank transfer?
Regards
Dear olafmueller3333
May we ask, why you did not make withdrawal requests via bank transfer?
Regards
Dear olafmueller3333,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear olafmueller3333,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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