The player from Germany has over €4000 in real money in his Vulkan Vegas account and successfully withdrew €600 to Paysafe. However, the Paysafe withdrawal method suddenly disappears, and the casino claims there are issues with it.
Vulkan Vegas Casino - Player's withdrawal method has been restricted.
Amount: €4,000
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
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Case opened
Current status
Waiting for Casino Guru to reply
6d 12h 35m 53s
Case summary
5 hours ago
Public
Public
yesterday
Translation
Hi, I currently have a little over €4000 in real money, free of a bonus, on my player account at Vulkan Vegas!!! Paysafe was a withdrawal method, I successfully transferred €600 to my Paysafe account! And then the Paysafe withdrawal method suddenly disappeared??? Apparently Paysave had problems and that was the reason why this withdrawal method no longer appears there???? Please help, many thanks! Regards, Olaf M.
Edited by a Casino Guru admin
Automatic translation:
Public
Public
14 hours ago
Dear olafmueller3333,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Vulkan Vegas Casino. Please understand that the variety and accessibility of payment methods are not managed exclusively by the casino. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
- Could you please advise if you have been informed about any alternative method to withdraw your winnings?
- Could you kindly confirm if you passed the full KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Public
Public
11 hours ago
Translation
Hi yes I am fully verified and yes I have been offered alternative withdrawal options
Automatic translation:
Casino Guru is examining the case
