Vulkan Vegas Casino - Pelaajan kotiutustapaa on rajoitettu.

Hi, I currently have a little over €4000 in real money, free of a bonus, on my player account at Vulkan Vegas!!! Paysafe was a withdrawal method, I successfully transferred €600 to my Paysafe account! And then the Paysafe withdrawal method suddenly disappeared??? Apparently Paysave had problems and that was the reason why this withdrawal method no longer appears there???? Please help, many thanks! Regards, Olaf M.

Hi ich habe aktuell ein bisschen mehr als 4000€ Echtgeld,frei von einem Bonus,bei Vulkan Vegas auf meinem Spielerkonto!!!Paysafe war eine Auszahlungs Methode,habe erfolgreich 600€ auf mein Paysafe Konto überweisen lassen!Und dann verschwand die Auszahlungs Methode Paysafe auf einmal??? Angeblich hätte paysave Probleme und das sei der Grund warum diese Auszahlungs Methode nicht mehr dort Erscheint???? Bitte um Hilfe, vielen Dank! LG Olaf M.

Dear olafmueller3333,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Vulkan Vegas Casino. Please understand that the variety and accessibility of payment methods are not managed exclusively by the casino. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Could you kindly confirm if you passed the full KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi yes I am fully verified and yes I have been offered alternative withdrawal options

Hi ja bin vollständig verifiziert und ja man hat mir alternative Auszahlungs Möglichkeiten angeboten