Vulkan Vegas Casino - Player's withdrawal is delayed.

It's 14 day of waiting for my withdraw.

I recived free money in my weekly cashback and I did all wagering requirements. I made a withdraw but I'm still waiting for my money to reach my account. I recived an information from casino that it may took up to 7 working days but for now its twice more. I also recived a bonus cash because of that problem and I did all wagering requirements and I made a withdraw and I'm waiting for that withdraw to reach my account too..

My Id: 13455042

First withdraw (1000zl) id: d3eeafd6-457a-4a5e-bfe9-2bf0f7df5918

Second withdraw (2500zl) 4 days of waiting but I see that its going to be the same situation id: 97d49e9d-3963-412f-9b68-44bf6967e727

I'd like to remind that I'm playing on vulkanvegas for 3 years for now I made a lot of deposits and withdraws. And this is second time that kind of thing is happening. First time I waited for 10 day but amount returners to my player account. I also made a few withdraw from bonuses and it was alright.

Please help me give me some informations what is going on, support is not helping saying that all I need is to wait, but how long they don't know. vulkanvegas don't even respond on my review on trustpilot.

If it is needed I can add the screenshot of conversation with support

Dear Normally22,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Vulkan Vegas Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

What is the current status of your withdrawal request? Do you see it as approved or is it still shown as pending?

Do I understand correctly that both winnings you requested to be withdrawn come from a bonus?

Kindly send me the transcript of your conversation with customer support to veronika.l@casino.guru. Alternatively, you may post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello.

Both withdraw were approved by the casino and the status is still 'in progress'.

Support says that they send amount to PSP and everything is alright. They say that the aren't responsible for the amount when it left casino to PSP.

Yes first 1000zl I made by weekly cashback (5% of my deposits) It was like 56zl.

I made a withdraw and I was waiting then i made a review on CasinoGuru and after waiting 7 working days I recived a bonus 350zl(40x wagering no limit of withdraw) so I did all the rules and I made a withdraw 2500zl. I'd like to tell you that I'm very active player on that casino I have Wynn status lvl 3.

Greetings

Today after 16 days I recived my withdraw 1000zl on my bank account 🙂 now I'm waiting for a second one!

I'm glad to hear that you received your first withdrawal. Please let me know when you receive the other one as well.

All good i recived my second withdraw yesterday. I think there was a problem with the PSP but all good on the end. Case solved thanks 🙂

Dear Normally22,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru