The player from Germany had requested a withdrawal of 500€ and even though it was processed on the same day, the status still showed 'being processed'. They had not faced any issues with the casino or withdrawals previously. The player later confirmed that the issue had been resolved and requested the complaint to be closed. We had subsequently marked the complaint as 'resolved' in our system.
Vulkan Vegas Casino - Player’s withdrawal is delayed.
Amount: €500
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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Public
4 months ago
Dear 00Ramon00,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
- Do I understand correctly that the withdrawal is still pending inside your account without being processed?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- Were your winnings accumulated with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is an unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 months ago
Translation
Hello, sorry for my mistake. The payment is from December 5th, 2023 (applied & approved)
Since then the status has been set to 'processing'
Unfortunately, you can't really help me in the live chat because only the finance department can process it.
Hope the VulkanVegas team here can help me
Edited
Automatic translation:
Public
Public
4 months ago
Translation
Can be closed. Thank you very much dear Vulkan Vegas team, you are the best❤️
Automatic translation:
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4 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, 00Ramon00, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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