The player from Germany has requested a withdrawal 10 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
Vulkan Vegas Casino - Player’s withdrawal has been delayed.
Amount: €300
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
my player ID : 21294732
Hello, I made a withdrawal on July 11th and, according to support, Vulkan Vegas processed it the very next day. Since July 11th, I have been put off by saying that the money would still be in the payment system and that I will certainly get my money. It's been like this for a few days now. I'm just disappointed. Of course, there are never any problems with deposits, but if you win once and want to pay out a small amount, problems arise immediately and you wait for weeks. Please help ! Sincerely, Michele Renga
Automatic translation:
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2 years ago
Dear Migel_Renga,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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2 years ago
Translation
Very dear team ,
my money is still not in my bank account. I am of course fully KYC verified! It's been a year or two. I'm just desperate. In the terms and conditions of Vulkan Vegas is written. A withdrawal of up to €500 takes 1-2 working days. I have withdrawn 300€ and am now waiting almost 2 weeks. You wait every day and nothing happens. Please help me
Automatic translation:
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2 years ago
Hello Migel_Renga
Sorry you've faced issues
We've contacted the PSP, awaiting their clarifications.
In case the transaction gets rejected - please kindly make a new request, and it should go smoothly.
Kind regards
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2 years ago
Hello Migel_Renga
Can you please confirm all the money was received?
Thank you in advance!
Kind regards
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2 years ago
Dear Migel_Renga,
Could you please confirm if the money has been successfully received? Thank you very much in advance.
