Vulkan Vegas Casino - Player’s withdrawal has been delayed.

Good Evening. My withdrawal request was made in 16/02/2022 and because I need the money ASAP to pay my rents, I sent an e-mail to them and they told me to wait until 22/02/2022 maximum. Money disappeared from my casino account but never transferred to my credit card (request says is in progress). I asked them to cancel my request and let me to re-do it with "neteller" method this time (BECAUSE IT DOESN'T EVEN LET ME CANCEL IT ANYMORE, Doesn't have the X option) and they do not answer... help me please?

Dear ATHANASIOS,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

Could you please advise which payment method you have opted for to receive your winnings?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear ATHANASIOS

Please kindly make a withdrawal request.

Kind regards

Dear ATHANASIOS,

It seems that your account has been fully verified and all that is required now is for you to place a withdrawal request. Let me know if it works now, please.

Dear ATHANASIOS

According to our records, you should have received the winnings.

Can you please confirm?

Thank you in advance!

Kind regards

Dear ATHANASIOS,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.