HomeComplaintsVulkan Vegas Casino - Player’s withdrawal has been delayed.

Vulkan Vegas Casino - Player’s withdrawal has been delayed.

Amount: €1,900

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 17 Jan 2022 | Resolved : 19 Jan 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.

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2 years ago
Translation

Won 1900 euros at VulkanVegas online casino and requested a payout.

Support not responding to emails...

A withdrawal has not yet been approved although my player account is 100% verified!


Please help…

Automatic translation:
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2 years ago

Dear Salvatore,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?


It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

 

Best regards,

Petronela

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2 years ago

Dear Salvatore,


I can see that the withdrawal amounting 900 EUR was completed 18.01.2022 09:01:26 (UTC)

Another one amounting 1000 EUR is being processed on the payments provider's side and should arrive onto the bank account of the player shortly.

All withdrawals have been approved according to T&Cs.


Anything else I can assist you with?


Kind regards

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2 years ago
Translation

900 euros have just been credited to my bank account, let's see when the rest comes...

Edited
Automatic translation:
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2 years ago

Dear Salvatore,


According to our logs, you have successfully received your winnings (on 19.01.2022 08:31:53 (UTC))


Can you kindly confirm?


Kind regards

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2 years ago
Translation

hello, just received the remaining 1000 euros.

thank you

Automatic translation:
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2 years ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Salvatore, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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