Vulkan Vegas Casino - Player’s withdrawal has been delayed.

Hi,

I AM HAVING ISSUE ABOUT THIS CASINO WITHDRAWAL, I WAS WAITED 5 DAYS EXCLUDED THE WEEKENDS, THEN THE SUPPORT TRIGGRED ME TO CANCEL INSTEAD TO REFRESH THE WITHDRAWAL.

THEN TODAY IS THE 2ND DAY OF WAITING FOR THAT REFRESHED REQUEST AND THE SUPPORT OPERATOR KEEP SAYING TO WAIT AND ALSO THEY ARE USING NEGATIVE VEBATIM, LIKE THEY CANNOT HELP ME OR NOTHING THAT THEY CAN DO. I WAS WONDERING IF ANY ONE CAN CONTACT THE FINANCIAL TEAM AND TELL THE REMOTE/INTERMIDIETE TEAM TO EXPEDITE IT. OPERATOR DID NOT CONSIDER ANY REASON FOR EXPEDITE. . THIS IS THE WORST EXPERIENCE IVE EVER HAD.. ITS NOT JUST THE MONEY TO WITHDRAWN BUT THE TIME OF WAITING WHICH THEY CANNOT PAY.

PLEASE ASSIST

Dear Cyromjade12,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

Could you please confirm that your account has been successfully verified in the past? Have you ever received any payments from this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Cyromjade12

Please kindly let us know if the issue still persists. Cause, according to our records, all requests have been completed on Aug 26.

Looking forward to your reply.

Kind regards

Thank you very much, Vulkan Vegas Casino team, for the clarification.

Dear Cyromjade12,

Could you please advise if you have received all the payments already?

Dear Cyromjade12,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.